Frequently Asked Questions
Everything you need to know about shopping with The Elderberry Co.
How do I determine my correct size?
We provide a detailed size guide on each product page. Since our collections feature various silhouettes, we recommend checking the specific measurements for each garment to ensure a perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How should I care for my Elderberry Co. garments?
To maintain the quality of our fabrics, we recommend following the care label instructions on each piece. Generally, we suggest cold washing and air drying to preserve color and shape.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.